Frequently Asked Questions

Most frequent questions and answers

Can I change my delivery address after I have placed my order?

NO! You can’t change your delivery address if your order payed. We strongly recommend you to update your address in your account before you order as delivery.

How long does the delivery take?

Your order will be delivered according to the carrier you have chosen when you placed the order and the destination to which it is sent. On some occasions, there may be a delay for reasons beyond our control ( traffic, accidents, weather, …) Once your order has been prepared, we will send you that your order has been sent

Is it safe to use my credit card on your website?

YES! All purchases in our website are guaranteed maximum security! CPalaceSwimwear takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

What size should I order?

As sizing may vary for each brand or textile, we provide a respective size chart for all our items, which you can find just below the product description. In order to find your perfect fit, we recommend that you follow the instructions and measures of the size chart.

Is it possible to cancel an order when it has already been sent?

Once the parcel has been shipped to the customer, there´s no way to stop it. If you want to cancel an order before it has been shipped to you, we´ll refund the money you paid for the products including shipping costs.

When can I return my product?

CPalaceSwimwear gives you the right to return your purchased item/s at any time within 14 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please find all further information here: Returns.

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